Student Support
Our students here at Sydney International School of Technology and Commerce (SISTC) are supported every step of the way – from enrolment right through to graduation.
Student Support
At SISTC, we support our students from enrolment to graduation with quality teaching and personalised services. Our expert staff and inclusive environment help students develop key IT and business skills, ensuring they are confident and career ready.
The SISTC difference
At SISTC, we prioritise student engagement through expert support, a specialised IT curriculum, and real-world professional experiences, ensuring students are fully prepared for their future careers.
Experience the SISTC difference:
- We are genuinely student focused and provide opportunities to maximise engagement with learning, whether online or in the classroom, and through work-integrated experiences
- Our dedicated and expert lecturers and staff ensure that you receive opportunities for quality academic study and personal support to guide you through to completion of your degree
- Our curriculum combines specialist skills with business transformational skills that will enable you to master Information Technology practices required now and for your future international careers
- Our courses help you to improve your professional skills and solve real world information and communication technology problems.
- Additional services and support are provided by our exceptional administrative team
- We meet or exceed required standards of practice and obligations to our international students that reflect the requirements of the ESOS Act. This ensures that our international students have a safe, enjoyable and rewarding place to study.
Services and support
Additional services and support are provided by our exceptional administrative team.
We meet or exceed required standards of practice and obligations to our international students that reflect the requirements of the ESOS Act. This ensures that our international students have a safe, enjoyable and rewarding place to study.
Services and support include:
- orientation and induction
- academic and non-academic administration services
- academic support and study skills
- personal and academic support counselling
- social events and activities.
We are committed to providing an environment for students that welcomes all people, including those with disabilities and special needs. This is supported through the our Reasonable Adjustment Policy. The Policy provides examples of the types of adjustments that may be made for students with verifiable disabilities or special needs.
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Reasonable Adjustment
The Student Support Officer is your first point of liaison to consider your individual needs and possible reasonable adjustments. Support for students is also outlined in detail in our Student Support Policy.
Click here to contact your Student Support Officer.
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Student Support
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Student Support Session: Appointment Form
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Student Support Session: Consent Form
Personal support
We understand that sometimes things happen in your life that can get in the way of your studies. You may need help from time to time dealing with personal issues. Our staff are here to help you deal with the challenges of work life balance or living and studying away from home, and confidential professional support is also available to all students.
Academic Support
We enable weekly time for one-on-one discussions with your lecturer. There is also after-hours academic support available at and for prescribed times during study periods.
Support Channels
You can also access academic support by the following online academic skills resources, individual and small group consultations, and in-class skills development. The success of our academic support is best described by the student satisfaction expressed in our Learning Survey results.
Student Feedback
What is the best thing about studying at SISTC?
Below are some recent student responses to the question:
- “We have the best lecturers I’ve known so far; they don’t just talk about courses but also give us insights into the IT world”
- “The lecturers are always there to help, and they are flexible”
- “It was a far better experience than I had ever had before. Learning at SISTC totally changes your way of interacting before a webcam and how to talk and how to react to your viewers”
- “Teachers and peers are amazing”
- “Learning about the digital transformation, which is ruling the whole world”
- “Learning about entrepreneurship, which helps me to know how to do business and how to be active”
- “The best thing I realised was that the unit coordinators are very friendly and supportive and that you can ask questions many times without hesitation because they treat me as a friend. Therefore, I feel confident to ask questions”.
Personal and Academic Support Counselling
We are a welcoming and inclusive higher education provider based in two of Australia’s highest-ranked student cities. Australia is also ranked the safest country in the world for women, according to the 2019 Global Wealth Migration Review.
More details
At SISTC we celebrate cultural diversity and provide opportunities for all students to take part in community and social activities. We will have a vibrant social calendar, programs to promote student leadership, and activities to support community engagement.
Our Student Support Team can assist you as an advocate or someone who represents your views, mediator or support person with any issues you may encounter during your studies. There is also a counselling service available for assistance with any personal issues you may experience while in Australia.
Welfare Services
Contact us info@sistc.edu.au to find out more about our range of welfare services:
- international student orientation
- student activities
- counselling referral services
- special adjustments and considerations
- accessibility and disability support
- student feedback opportunities
- complaints resolution.
Emergencies
Download the Emergency+ free app developed by Australia’s emergency services and their Government and industry partners. The app helps you call the right number at the right time anywhere in Australia in case of an emergency.
Medical
International students undertaking formal studies in Australia must obtain Overseas Student Health Cover (OSHC).
This insurance usually includes cover for:
- Visits to the doctor
- Some hospital treatment
- Ambulance cover
- Limited pharmaceuticals (medicines).
Students own OSHC provider will have a list of recommended clinics & providers.
Need Help?
If you or anyone you know need help, you may wish to access the following services:
- Suicide Call Back Service on 1300 659 467
- Lifeline on 13 11 14
- Aboriginal & Torres Strait Islander crisis support line 13YARN on 13 92 76
- Beyond Blue on 1300 224 636
- Headspace on 1800 650 890
- ReachOut at au.reachout.com
- MensLine Australia on 1300 789 978
- 1800RESPECT on 1800 737 732
Your Health & Safety
You have access to a safe and healthy learning environment as a student at SISTC and your wellbeing is paramount to us while you are living and studying here in Australia.
At the beach
- As great as it is, the Australian sun can get extremely hot during summer. Severe sun burn and heat stroke can be a genuine issue. Avoid getting sun
–burnt by wearing a hat, sunscreen, and not spending more than 20 minutes at a time in direct, midday, summer sun - Only swim at beaches patrolled by surf life savers, and swim in the areas marked by red and yellow flags. Be careful of strong currents and riptides. If you need help, stay calm and attract the attention of a life saver by waving your arm
- For more information on beach safety check out this website and consider downloading the ‘Beach Safe app‘ as well
- Check out this video on Water Safety when swimming in Australia
- Australia has some very interesting, but dangerous sea
–life that you should be aware of when entering the ocean, lakes, and rivers, such as jellyfish, sharks and crocodiles. If you are told to get out of the water because something has been identified, get out immediately! - If you plan on going bushwalking, it is a good idea to talk to a park ranger or visitor information staff first. Make sure you tell someone where you are going, what time you should be returning, research the area, bring water, wear the right kind of clothing for the activity and area. Check if any dangerous conditions such as steep, slippery tracks, poisonous snakes, spiders, or potential fires could be expected and make sure you bring the correct kind of equipment
- A significant number of lethal snakes and spiders live in Australia. Never attempt to touch one unless you are being supervised by an experienced professional, who says it is safe to do so. A bite from the wrong snake or spider can be fatal, so if you get bitten by a snake or spider, take a picture of them and go to the nearest medical facility AS SOON AS POSSIBLE
- Although Australian wild
–life such as koalas, kangaroos, and platypus look cute and can be friendly, they can also get very aggressive and have sharp claws. Or in the case of the male platypus, have a venomous gland on their hind spur. To be safe, just do not try and touch the wild–life, without supervision.
On the road
- Drive on the left side of the road
- Learn & adhere to road, traffic, pedestrian and parking rules
- Always wear seatbelts – both in the front and rear seats of cars
- Do not drink and drive – the limit is 0.05 and police are tough on offenders
- Do not use your phone whilst driving
- Be careful about picking up hitchhikers
- Watch out for animals and wildlife
- In the countryside, drive with lights on low beam during the day.
Online scams
Be careful of online scams often sent to you in the form of scare tactic emails impersonating the government, phishing emails that aim to get your details, rental scams that want you to transfer direct bond money before even viewing the apartment and many more.
To make sure you do not fall victim to a scam, always approach emails like this or anything that seems too good to be true with hesitancy, scepticism, and caution before following any links, filling in any forms, giving any private details or transferring any money.
To get more information on the kinds of scams to look out for and also what to do if you get scammed, check out this website.
Drinking & party culture
Check out this short video from ‘Insider Guides‘ that discusses Australian ‘drinking culture’.
Legal Assistance
More details
The International Student Legal Service NSW gives free, confidential legal advice to international students living in New South Wales.
Redfern Legal Centre’s International Student Legal Service is independent of the government. You can receive advice by appointment on a Wednesday evening, either in person, by phone, or using a video-link up.
To speak to someone using a free telephone interpreter, call the Translating and Interpreting Service first, on 131 450.
For more information for international students in your language.
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