Student Support

Student Support

Our students here at Sydney International School of Technology and Commerce (SISTC) are supported every step of the way – from enrolment right through to graduation.

Student Support

Our students are supported every step of the way – from enrolment right through to graduation. With an award-winning teaching method, excellent services and individual support, our students become confident, career-ready graduates.

The SISTC difference:

  • We are genuinely student focused and seek to maximise student engagement, whether online or in the classroom, and through work-integrated experiences;
  • Our dedicated and expert lecturers and staff will ensure that you receive the highest quality of academic, learning and personal support to guide you to completion of your degree;
  • Our curriculum combines specialist skills with business transformation skills that will enable you to master the IT skills required now and in your future international careers;
  • Our Professional Experience Unit helps improve their professional skills and solve real world ICT problems

SISTC standards of practice and obligations to international students reflect the requirements of the ESOS Act which ensures that our international students have a safe, enjoyable and rewarding place to study.

Services and support include:

  • orientation
  • academic support and study skills
  • academic administration services
  • counselling
  • social events and activities.

We are committed to providing an environment for students which welcomes all people, including those with disabilities and special needs. This is supported through the SISTC Reasonable Adjustment Policy. The Policy provides examples of the types of adjustments that may be made for students with disabilities and special needs. The Student Support Officer is your first point of liaison to consider your individual needs and possible reasonable adjustments. Support for students is also outlined in detail in the SISTC Student Support Policy.

Personal Support

We understand that sometimes things happening in your life that can get in the way of your studies. You may need help from time to time dealing with personal issues. Our staff are here to help you deal with the challenges of living and studying away from home, and confidential professional support is also available to all students.

We are here for you

At Sydney International School of Technology and Commerce (SISTC) time is made available each week for one-on-one discussions with your teacher. There is also rostered after-hours academic support available at and for prescribed times during the trimester.

“The best thing I realised was that the unit coordinators are very friendly and supportive and that you can ask questions many times without hesitation because they treat me as a friend. Therefore, I feel confident to ask questions”. SISTC Bachelor of IT student

You will receive academic support by the following three main channels: online academic skills resources, individual and small group consultations, and in-class skills development. The success of our academic support is best described by the student satisfaction expressed in our Learning Survey results.

What is the best thing about studying at SISTC?

Below are some recent student responses to the question:

  • “We have the best lecturers I’ve known so far; they don’t just talk about courses but also give us insights into the IT world”.
  • “The lecturers are always there to help, and they are flexible”.
  • “It was a far better experience than I had ever had before. Learning at SISTC totally changes your way of interacting before a webcam and how to talk and how to react to your viewers”.
  • “Teachers and peers are amazing”.
  • “Learning about the digital transformation, which is ruling the whole world”.
  • “Learning about entrepreneurship, which helps me to know how to do business and how to be active”.

Safe and Supportive Community

We are a welcoming and inclusive higher education provider based in two of Australia’s highest-ranked student cities. Australia is also ranked the safest country in the world for women, according to the 2019 Global Wealth Migration Review.

At Sydney International School of Technology and Commerce (SISTC) we celebrate cultural diversity and provide opportunities for all students to take part in community and social activities. We will have a vibrant social calendar, programs to promote student leadership, and activities to support community engagement.

Our Student Support Team can assist you as an advocate, mediator or support person with any issues you may encounter during your studies. There is also a counselling service available for assistance with any personal issues you may experience while in Australia.


Contact us to find out more about our range of welfare services:

  • international student orientation
  • student activities and trips
  • housing services
  • financial advice
  • welfare and counselling
  • student equity
  • accessibility and disability support
  • employment services
  • complaints resolution


For Ambulance, Fire department or the Police you must call – 000

Triple Zero 000 is Australia’s national emergency number.

When you call, you will need to let the operator know which emergency service you require.

Emergency+ App

‘Download Emergency+ a free app developed by Australia’s emergency services and their Government and industry partners. The app helps you to call the right number at the right time anywhere in Australia in case of an emergency. Save the app that could save your life.


International students undertaking formal studies in Australia must obtain Overseas Student Health Cover (OSHC).

This insurance usually includes cover for:

  • Visits to the doctor
  • Some hospital treatment
  • Ambulance cover
  • Limited pharmaceuticals (medicines)

Students own OSHC provider will have a list of recommended clinics & providers.


If you or anyone you know need help:


For urgent non-life-threatening enquiries, there are after-hours home doctor services available:

13SICK -13 7425

Doctor Doctor – 13 26 60

Free Tuition

If you are a commencing student at entry level, we provide up to 100 hours of English language tuition at no extra cost.

All first-year Bachelor and all Diploma students are also eligible for up to 25 hours of study skills and maths tuition in the first trimester of their study. We can provide you with more information about our tuition programs when you have started your course at Sydney International School of Technology and Commerce (SISTC).

Your Health & Safety

You have access to a safe and healthy learning environment as a student at Sydney International School of Technology and Commerce (SISTC) and your well-being is paramount to us while you are living and studying here in Australia.

At the Beach

  • As great as it is, Australian sun rays can get extremely hot during summer. Severe sun-burn and heat-stroke can be a genuine issue. Avoid getting sun-burnt by wearing a hat, sunscreen, and not spending more than 20 minutes at a time in direct, midday, summer sun.
  • Only swim at beaches patrolled by surf life savers, and swim in the areas marked by red and yellow flags. Be careful of strong currents and riptides. If you need help, stay calm and attract the attention of a life saver by waving your arm.
  • For more information on beach safety check out this website and consider downloading the ‘Beach Safe app‘ as well.
  • Check out this video on Water Safety when swimming in Australia.
  • Australia has some very interesting, but dangerous sea-life that you should be aware of when entering the ocean, lakes, and rivers, such as jellyfish, sharks and crocodiles. If you are told to get out of the water because something has been identified, get out immediately!
  • If you plan on going bushwalking, it is a good idea to talk to a park ranger or visitor information staff first. Make sure you tell someone where you are going, what time you should be returning, research the area, bring water, wear the right kind of clothing for the activity and area. Check if any dangerous conditions such as steep, slippery tracks, poisonous snakes, spiders, or potential fires could be expected and make sure you bring the correct kind of equipment.
  • A significant number of lethal snakes and spiders live in Australia. Never attempt to touch one unless you are being supervised by an experienced professional, who says it is safe to do so. A bite from the wrong snake or spider can be fatal, so if you get bitten by a snake or spider, take a picture of them and go to the nearest medical facility AS SOON AS POSSIBLE.
  • Although Australian wild-life such as koalas, kangaroos, and platypus look cute and can be friendly, they can also get very aggressive and have sharp claws. Or in the case of the male platypus, have a venomous gland on their hind spur. To be safe, just do not try and touch the wild-life, without supervision.

On the Road

  • Drive on the left side of the road
  • Learn & adhere to road, traffic, pedestrian and parking rules
  • Always wear seatbelts – both in the front and rear seats of cars
  • Do not drink and drive – the limit is 0.05 and police are tough on offenders
  • Do not use your phone whilst driving
  • Be careful about picking up hitch-hikers
  • Watch out for animals and wildlife
  • In the countryside, drive with lights on low beam during the day

Online Scams

Be careful of online scams often sent to you in the form of scare tactic e-mails impersonating the government, phishing e-mails that aim to get your details, rental scams that want you to transfer direct bond money before even viewing the apartment and many more.

To make sure you do not fall victim to a scam, always approach e-mails like this or anything that seems too good to be true with hesitancy, scepticism, and caution before following any links, filling in any forms, giving any private details or transferring any money.

To get more information on the kinds of scams to look out for and also what to do if you get scammed, check out this website.

Drinking & Party Culture

Check out this short-video from ‘Insider Guides‘ that discusses Australian ‘drinking culture’.

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Acknowledgment of Country. Australia Advance Education Group Pty Ltd trading as the Sydney International School of Technology and Commerce acknowledges the Traditional Custodians of the land where the School is situated, the Gadigal People of the Eora Nation - whose cultures and customs have nurtured, and continue to nurture, the land since time immemorial.